Terms and Conditions

Edge Resorts WA Group Booking Terms and Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for the Edge Resorts Group are accepted.
If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via the Edge Resort Group direct.
IMPORTANT NOTE: Some conditions including final payment/deposit / cancellation and amendments may vary slightly depending on Resort or brand.
How to Book / Quotes and Reservations

  • Bookings can be made over the internet at www.kalbarriedge.com.au or by calling our Central Reservations on 1800 286 155
  • Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.

Deposit

  • All confirmed reservations require a credit card guarantee, however during certain peak periods part of or full payment may be required at time of booking.  If a deposit is paid by cheque or money order this must be received within 7 days of confirmation of the reservation. If deposit  payment is not received within 7 days, Edge Resorts Group reserves the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
  • Edge Resorts Group Pty Ltd bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Edge Resorts Group

Final Payment

Payment Options

  • Payments accepted include credit cards (Visa, Mastercard, Diners, AMEX and Bankcard only), AUD personal or bank cheques / drafts and telegraphic transfer (allow 7 days transaction time). Prices quoted are in AUD and all payments must be made in AUD. Cheques can be sent to each individual resort.

Cancellations

  • The general cancellation policy is 24 hours prior to arrival to avoid one nights accommodation charge. However during certain peak periods the cancellation policy may be changed, this will be advised at time of booking. 
  • No shows and cancellations after check in – will be subject to an accommodation charge of one night, however if after arrival clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any is at the discretion of the property management.

Amendments to Date or Property

  • Up to 48 hours prior to check in – fee maybe charge (subject to availability).
  • Within 48 hours prior to check-in – amendments not accepted.

Rates and Changes

  • Rates are effective from 1 April 2008 to 31 March 2009 and may be changed at anytime. Prices listed are in Australian Dollars
  • Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until full payment is received.
  • All prices and other payments and conditions should be confirmed with your travel agent at the time of booking.

Apartment Servicing

  • Edge Resorts and Apartments depending on tariff, offers a daily service.

Check-in and Check-out

  • Standard check-in is 2pm and standard check-out is 10am. These times may vary, please ask your consultant or check the website.
  • For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
  • For arrival outside our resorts standard reception closing time of 8 pm, a night bell will be on-site for late check-ins.
  • Late check out up to 12 noon is at the discretion of the resort manager and must be requested the night before check out. Late check out after 12 noon will incur charges at the discretion of resort management.

Security Deposits and Photo I.D. required on check-in

  • All guests are required to provide a credit card imprint or pre authorisation on arrival to cover any miscellaneous charges. Where a credit card is not available a $100.00 bond will be required. In addition, an acceptable form of photographic identification may need to be produced at the resort prior to check-in.

Room Allocation

  • In the unlikely event of a situation whereby Edge Resorts Group cannot provide accommodation as previously confirmed, for whatever reason, The Edge Resorts Group will undertake to relocate clients into an alternative Resort of equal or better grading (as per the Edge Resorts Group grading used within our brochure and website) at no expense to the client. Should there not be a resort of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client.

Children’s Prices

  • In most cases, children’s prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. Prices for any other combination of children and adults should be obtained from your travel consultant.

Accommodation

  • Whilst care is taken to ensure that the description of facilities and services of the Edge Resorts Group is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. The Edge Resorts Group cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.
  • Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

  • Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

  • Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this brochure have been supplied by tourism authorities.

Travel Insurance

  • We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

  • Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
  • Meals and transport are not included in the rates however some Resorts do have these as part of the package.

Booking Arrangements

  • The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

  • Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Under 18′s

  • All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices / Per Night Prices

  • Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility

  • The Edge Resorts Group can sometimes include third party products in special packages. As an agent on behalf of this product or service the Edge resorts Group shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
  • The Edge Resorts Group both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided.
  • The Edge resorts Group shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Edge resorts Group will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
  • Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
  • Every effort is made to ensure that information displayed on this website is correct. Information and rates and Edge Resorts Group websites are subject to change without notice.

Edge Resorts Group only accepts instructions on the above terms.
Please check your booking confirmation carefully for exact check in times for individual resorts.